null

FAQ

Find answers to common questions and get help.
null

FAQ

Find answers to common questions and get help.
1. I accidentally deleted my Pola Show file.
2. Do I need an account for a Cloud storage service to use Pola Show?
3. Can I insert an existing PPT file and continue making my Pola Show?
4. Can I convert any type of file to PDFs and create a Pola Show file?
5. What files can I use when creating a Pola Show file?
6. What kind of image formats can I insert into a Pola Show file?
7. Can any video files be used?
8. Can any audio files be used?
9. How many Tapcons and contents can be inserted?
10. Is there a capacity limit for files that can be used on a slide/Pola Show file?
11. How do I view the user guide?
12. I don’t remember the gestures.
13. How can I save resources in Pola Show for use in a Pola Show file?
14. Where is the inserted contents file stored when I directly insert contents in a Edit screen?
15. All the contents have disappeared from the slide.
16. I can see the Tapcon but not the linked contents.
17. I would like to create a Tapcon, but the slide is full of contents.
18. Are the slides hidden in Manage Slide screen be retained after the show is finished and the file is closed?
19. Is there a sticker that looks like I'm drawing an underline?
20. Can I add an empty slide?
21. I don’t remember where the Tapcon is on the Show screen.
22. Can I show the contents right away without tapping the Tapcon linked with the contents?
23. How do I use the Multi Tapcon?
24. A specific slide is not visible in Show screen. Why?
25. Can I change the order of the slides?
26. How do I move and adjust the size of the contents that appear in Show screen?
27. I want to exit the Show screen.
28. There are various slide screen sizes such as 4:3 and 16:9, etc. in this case, is the margin shown in the Show screen?
29. Can I just make a web page pop-up? Or is it possible to search and browse other web pages?
30. I have suggestions and questions.
31. App is not opening. App keeps crashing. App is stuck on loading.
32. I have experienced a bug.
33. If I delete the app, will the files be deleted as well?
34. Do I need to create an account to use Pola Show?
35. Do I need an Internet connection when using Pola Show?
36. I want to connect Pola Show to a beam projector or a computer monitor.
37. Is Pola Show free ?
38. I want to get a refund.
39. Capacity in Cloud and Pola Show looks different.
40. Which device can I use the Pola Show?
41. Is the Pola Show file compatible regardless of OS?
42. I want to make a video of Pola Show's great show!
1. I accidentally deleted my Pola Show file.

Oops, you’ve deleted the Pola Show file by mistake… Unfortunately, deleted Pola Show files cannot be recovered.
So please double check before deleting your Pola Show files! 
We recommend backing up the important files in your personal cloud storage service.

2. Do I need an account for a Cloud storage service to use Pola Show?

We recommend you to access your personal cloud storage service while using Pola Show.
Of course, you can also save files in the device itself.
Also, using one of the cloud storage services you’re familiar with, such as iCloud Drive(iOs Only), Google Drive, Dropbox, or OneDrive will be much more effective in sharing files you need for your Pola Show.

3. Can I insert an existing PPT file and continue making my Pola Show?

It doesn’t fit with the structure of Pola Show to creat such a magic-like Pola Show file using an exsiting PPT file. It is PDF and image files with no effects at all that make the Pola Show-magic happen.
So, Pola Show creates a Pola Show file based on all PDF and image file. It will be better if you create a PDF file from PPT that you can use in Pola Show.

4. Can I convert any type of file to PDFs and create a Pola Show file?

All you need to create a Pola Show file is PDFs or Image files.
If the file you have can be converted to PDF type, then you can create a Pola Show file with it!

5. What files can I use when creating a Pola Show file?

To create a Pola Show file, you need a PDF or an image file.
The image file formats we support are as follows.
– png, jpeg(jpg), bmp(bmpf), gif (applied as a still image)
Create your own Pola Show file with the file types above!

6. What kind of image formats can I insert into a Pola Show file?

When inserting image contents into a Pola Show file, the image file formats we support is as follows.
– png, jpeg(jpg), bmp(bmpf), gif
With the above file types, enjoy inserting the image contents as you like into your Pola Show file!

7. Can any video files be used?

When inserting video contents into a Pola Show file, the video file formats we support are as follows.
– m4v, mp4, mov
Enjoy inserting the video contents you want in your Pola Show file using the above format files!

8. Can any audio files be used?

When inserting audio contents into a Pola Show file, the audio file formats we support are as follows.
– AAC-LC, HE-AAC, AAC, FLAC, Linear PCM, MP3, AC3
Enjoy inserting the audio contents you want in your Pola Show file using the above format files!

9. How many Tapcons and contents can be inserted?

The video files have a limit can be inserted on one slide.  (iOs : 25EA / Android : 6EA)
No Limit for other contents.
But Pola Show file cannot be over 300MB. (You can use up to 150MB on phone.)
If video file is too big, then you can also use Youtube etc.. for smart easy Show!

10. Is there a capacity limit for files that can be used on a slide/Pola Show file?

Pola Show file cannot over 300MB. (You can make up to 150MB on phone.)
Also, one inserted file cannot over 50MB for insert and download.

11. How do I view the user guide?

In the App, go to Settings in the upper right corner of the Home to find the guide.
Guide is only available on the web, so you can view it only when connected to the Internet.
You can also check it out on the Pola Show homepage. (https://showtap.com/guide)
Oh, don’t forget to tap on with three fingers in Edit and Show screen to see the Gesture Guide!

12. I don’t remember the gestures.

Pola Show uses a variety of gestures to edit and show most efficiently in touch-on devices.
In particular, there are many gesture functions in Edit and Show screen.
‘How would I know that?’ Relax and just tap with three fingers to see a gesture guide when you want to see the gesture on Edit and Show screens.

13. How can I save resources in Pola Show for use in a Pola Show file?

Go to the Directory at Home screen!
Tap Download button at the Directory to download resources to Pola Show.
If you download the resources from your usual Cloud and save it in Pola Show, you can use the resources any time you want!

14. Where is the inserted contents file stored when I directly insert contents in a Edit screen?

When you insert content directly into a slide through the cloud, that contents resources are not stored in the directory of Pola Show.
That contents can only be seen on the slide where it is inserted.
If you insert the contents that you had downloaded into the slide, you can view it on the Directory as well as in slide since the contents were already saved in Pola Show.
You can check used resources in Pola Show at once through the Used Resources! Tap Used Resources in Edit screen!

15. All the contents have disappeared from the slide.

Are you surprised that all of the contents suddenly disappeared from the slide? Don’t worry.
All the inserted contents on the slide are hidden if you enter the Pola Show file or tap Hide All Contents button in Edit screen.
If you want to see all contents again on the slide, tap Hide All Contents button once again. 
Take advantage of this function when putting various contents in one slide!

16. I can see the Tapcon but not the linked contents.

Are you surprised that only the specific contents are not shown while the other contents are there? Don’t worry.
Double tapping the Tapcon in Edit screen will hide the contents linked to that Tapcon.
If you want to see that contents again, just double tap the Tapcon. 🙂 
Take advantage of this function when you want to create a new Tapcon where specific contents is hidden!

17. I would like to create a Tapcon, but the slide is full of contents.

Do you feel inconvenience when you would like to create a new Tapcon on the slide but the slide is already covered will contents?
To ease this inconvenience, Pola Show has two functions that can make contents invisible.
One is tapping Hide All Contents button in Edit screen to hide all the contents you’ve inserted on the slide, and the other is hiding only the contents linked with a Tapcon by double tapping the Tapcon. 
You can easily create a new Tapcon with whichever way more convenient.

18. Are the slides hidden in Manage Slide screen be retained after the show is finished and the file is closed?

Hidden slides in the Manage Slide screen are saved and retained even when the Pola Show file is closed.
If the Pola Show file is saved, the state of the hidden slides are also maintained. 🙂

19. Is there a sticker that looks like I'm drawing an underline?

If you want to emphasize your presentation or attract the audiences’ attention, the best way is to place a Sticker.
There are various Stickers including a line, check marks and many different shapes.
If you use appropriate animations and sound effect, it will definitely help you to make your audiences to focus on you.

20. Can I add an empty slide?

You can add empty slides by tapping the Add Slide button at the Manage a Slide screen.
If you tap Empty Slide of the list, you can also choose the color of the empty slide.
Select the color you want and tap the V button to see that you have added an empty slide with a different color!

21. I don’t remember where the Tapcon is on the Show screen.

Don’t you remember where Tapcon was in the middle of your Show?
Don’t panic. Just tap and hold the screen with your two fingers!
Tapping and holding with two fingers in Show screen will let you know where Tapcon is. 🙂

22. Can I show the contents right away without tapping the Tapcon linked with the contents?

In Pola Show, all the contents are displayed not directly from the slide but by linking with a Tapcon.
So you can’t show the contents right away; Please tap the Tapcon to show the contents. 🙂

23. How do I use the Multi Tapcon?

If you tap and holding the Tapcon in Edit screen, you can link additional contents with the Add button.
When two or more contents are linked to a Tapcon in this way, Sub Tapcons are created.
The Sub Tapcons are matched one by one with each contents in the order where they are linked with the Tapcon. 🙂
When you Tap a Multi Tapcon in Show screen, all linked contents will be shown at once. Have an awesome show with a Multi Tapcon!

24. A specific slide is not visible in Show screen. Why?

It’s not showing because the slide is hidden.
Tap on Manage a Slide button in Edit screen to go to the Manage Slide screen. You can hide slides by tapping Hide button. 🙂
Note that hidden slides are not visible in Show screen! Tap Hide button again to reveal the function and the slide will be shown again.

25. Can I change the order of the slides?

You can change the order of the slides by dragging the slide in the Manage Slide screen.(iOs Only)

26. How do I move and adjust the size of the contents that appear in Show screen?

You can adjust the size of the contents by dragging the bottom right corner of the contents even during your Show!
You can also move the contents around in the middle of the Show. The image, video, text, audio, sticker can be moved by dragging the contents, and the web page can be moved by dragging the top bar.

27. I want to exit the Show screen.

Double tap in the Show screen for the Show Menu bar.
Tap ‘Exit Show’ button of the Show Menu bar to exit the Show screen. 🙂

28. There are various slide screen sizes such as 4:3 and 16:9, etc. in this case, is the margin shown in the Show screen?

In a many cases, margins are existed.
However, in Pola Show, you can fill in this margin with any color.
Fill the margin with the color you want through the Show Background Color function on the Show Menu bar! (iOs Only)

29. Can I just make a web page pop-up? Or is it possible to search and browse other web pages?

Just set the first page you want.
Browse other web pages, search and surf the internet in the middle of your show. 🙂

30. I have suggestions and questions.

Do you have any suggestions or inquiries?
Suggestions and inquiries can be made through the following methods.
* Pola Show Homepage : http://www.polashow.com/contact 

 * E-mail : polashow.help@gmail.com
(Pola Show Customer Service is available Monday to Friday 9:00~18:00 in Korean Standard Time (GMT+9). Please understand that our response may be delayed due to many inquiries. 🙂 )

31. App is not opening. App keeps crashing. App is stuck on loading.

Do the App not turn on, kick out or stop while loading? We are really sorry for the inconvenience while using Pola Show.
First, if there is such a phenomenon,
1. Reboot your device and turn it on again,
2. If it does not turn on after updating, try reinstalling it after completely removing the App
3. If the App does not turn on suddenly, there might be crashing conflict with other apps that you have recently installed or the updated OS, so we recommend to reinstall after completely removing the App.
If you can’t solve the problem from the above methods, please let us know by the way below and we will do our best to help you! http://www.polashow.com/contact

polashow.help@gmail.com
We can respond quickly if you can give us details about relevant information, screenshots or the device environment, etc.
(Pola Show Customer Service is available between 09:00-18:00 Monday to Friday, based on the Korean standrad time (GMT+9). Please understand that we may be delayed in response to many inquiries. 🙂 )

32. I have experienced a bug.

Have you experienced a bug while using Pola Show?
Please report the bug you have found by the following method!
* Pola Show Homepage : http://www.polashow.com/contact

 * E-mail : polashow.help@gmail.com
We can make a better and more convenient Pola Show if your interests are shared to us. 🙂 Your report will make Pola Show better.
Give us as much detail as possible, such as a detailed summary of what happened, screenshots, and the information of your device, and we can respond ASAP!
(Pola Show Customer Service is available between 09:00-18:00 Monday to Friday, based on the Korean standard time (GMT+9). Please understand that we may be delayed in response to many inquiries. 🙂 )

33. If I delete the app, will the files be deleted as well?

Do you have to delete Pola Show due to circumstances beyond your control?
If you delete Pola Show, all the Pola Show files and resource files stored in the Pola Show will be deleted as well.
Make sure to back up your Pola Show files to your cloud storage service before deleting the app!

34. Do I need to create an account to use Pola Show?

You can enjoy Pola Show without membership.
You can download and use it immediately from the App store that is suitable for your device.

35. Do I need an Internet connection when using Pola Show?

Cannot connect to the internet?  Pola Show can be used without internet connection. 🙂 
Be aware that the device should be connected to the internet to access to guide, clouds, Youtube videos and web page contents!

36. I want to connect Pola Show to a beam projector or a computer monitor.

Are you about to give a fantastic show on a bigger screen with Pola Show? To connect your device to a display, please refer to the below!

When connected to an external display, you can show the effect of tapping the Pola Show screen with your fingertips if you select Tap Pointer in the Show Mode.

37. Is Pola Show free ?

You can use Pola Show for free.
After using free, still you want to use Pola Show then please purchase it!
You can purchase Pola Show by 1.99$/m, 19.99$/y or Lifetime 39.99$.

38. I want to get a refund.

Do you want to cancel your subscription or get a refund?
Please visit Each Market Support for subscription cancellations and refunds.

39. Capacity in Cloud and Pola Show looks different.

Are you confused about the different file sizes you see in the Cloud and Pola Show?
This is caused by a different capacity marking policy between Clouds and Device.
For reliable file sharing, we recommend you to send and receive files a bit more than the limit!

40. Which device can I use the Pola Show?

Pola Show is available above the minimum spec listed below.

*Minimum Spec

iOs
-OS : 13

Android
-OS :  9.0 pie
-Memory : 6GB RAM
-CPU : 1.78 Ghz Octa-core

41. Is the Pola Show file compatible regardless of OS?

Of course. You can freely share a Pola Show file no matter where it’s made.
Freely share a Pola Show file with your friends and colleagues.

42. I want to make a video of Pola Show's great show!

Would you like to show your great show to someone else?
The Pola Show screen recording function button is located on the right side of the Show menu bar.
Record Pola Show’s great show with the recording function of your device and share it with anyone you want to share!

Menu